Frequently Asked Questions
Everything you need to know before your visit.
Where is 10 Acre Tails located?
We’re based in the village of Thurlaston LE9 7TB.
What3words: canny.trees.relies
You’ll find us directly opposite the garden centre, which also has a cafe for food and drinks.
Is the park secure for reactive or nervous dogs?
Yes! Our paddock is fully enclosed with secure fencing. We also have a separate, gated parking area to ensure safe entry and exit with no risk of unexpected dog encounters. Perfect for reactive or nervous dogs.
Do I need to book in advance?
Yes, all visits must be pre-booked. This ensures safe, exclusive use and avoids overlapping with other dogs. Book your slot via our Booking Page.
Are there water and cleaning facilities?
Yes – we provide fresh water for dogs to drink, and cleaning facilities if your dog gets muddy. Please bring your own towel if needed.
What’s included in the park?
You get exclusive use of a training area, covered seating, shaded tree areas (once established), and secure parking with separate entry/exit gates.
Can I bring more than one dog?
Yes! You can bring multiple dogs, up to 8. Please make sure they’re all under control and supervised at all times. We also offer group bookings on request. See our Pricing Page for details on additional dogs.
Do I need to clean up after my dog?
Yes, absolutely. Dog waste must be bagged and binned. Spare bags are provided, but bringing your own is appreciated.
Are children allowed?
Yes, children are welcome under adult supervision. However, they must not climb on any equipment for their safety.
Is there anywhere nearby to get food or drinks?
Yes! There is a garden centre with a café directly opposite the park, perfect for refreshments.
Cancellation Policy – 10 Acre Tails
We understand that plans change. To help us manage the schedule fairly and maintain a smooth experience for all visitors, please review our cancellation policy below:
🕒 Standard Cancellations
Cancellations made more than 24 hours before your booking will be eligible for a full refund or free reschedule. Cancellations made less than 24 hours before your booking are non-refundable, except in exceptional circumstances. Let us know as soon as you can.
⚠️ Exceptional Circumstances
If you are unable to attend due to an emergency (e.g. vet visit, illness), please contact us as soon as possible. We will always try to accommodate rescheduling at our discretion.
🌧️ Weather
The park remains open in most weather conditions. However, if severe weather makes the park unsafe (e.g. heavy snow, high winds, flooding), we may cancel your session and offer a reschedule or refund.
❌ No Shows
Missed bookings without prior notice are not eligible for refund or reschedule.
🔁 How to Cancel or Reschedule
You can cancel or reschedule your session by replying to the booking confirmation email or contacting us directly via our Contact Page.
Thank you for your understanding and cooperation – it helps us keep 10 Acre Tails safe, reliable, and fair for everyone.